My order says delivered, but it never came.

If you opted into Route+ (only $0.98 each order), you can file a claim here and get your package reshipped out for free: https://claims.route.com/

If you didn't, please try below:

1) Check with others. See if anyone else in your house has gotten the package. See if your neighbors accidentally gotten the package (1011 looks a lot like 1101) by mistake. If you live in an apartment, check with the front desk or manager, you wouldn't believe how many times we see apartment addresses sent out with no apartment number.

2) Wait it out. It might be coming later today or even tomorrow. We've had folks have the mailman mark it as delivered, only to have it delivered later that day. Lame, we know.

3) File a claim with the shipping carrier directly

Unfortunately, if you did not opt in for Route+ shipping insurance, we are unable to reship packages at this time.