My order has been shipping for a really long time, what's going on?

If you opted into Route+ (only $0.98 each order), you can file a claim here and get your package reshipped out for free: https://claims.route.com/

If not, either something weird is going on with the mail carrier (DHL, USPS, etc...) or you entered the wrong shipping address. Please reach out to the shipping carrier directly to file a claim!