If it was a one-time promotional product, we can definitely offer you a refund. The only thing is, it has to follow our return policy below. Unfortunately, we can't do any exchanges on limited time promotional items.
100% refund within 14 days of delivery
50% refund within 14-30 days of delivery
Shoot us an email at email@example.com with your order number and product and we can get this going for you!